Help & support

Open Settings → Restore purchases (or Shop → Store → Restore purchases) while signed in to the same Apple account you bought with. This brings back the starter pack and ad-free bonuses.

Gem packs and Goo Pass premium are consumable: they are used up when delivered and stored only in your save on the device, so Apple cannot restore them after the app is deleted. See "I lost my progress" below.

Close the app completely and reopen it with an internet connection: pending purchases are delivered at launch. If it still has not arrived, email us with your install ID, the product name and the date (Apple's receipt email has both). We will sort it out.

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We cannot issue App Store refunds ourselves, but if something did not work, tell us so we can fix it.

No. It is a one-time purchase for the current calendar month's season and it never renews on its own. Its rewards are fixed and shown before you buy. The season ends at the end of the month, so buying early in the month gives you the most time to reach the tiers.

On iPhone and iPad, use Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases, or turn on Ask to Buy in Family Sharing. Players who say they are under 15 never see personalized ads, tracking prompts or notification requests.

Boop the Blob has no account and no cloud save yet: your progress is stored only on your device. If the app was deleted or the phone was reset or replaced, the save is gone and we have no copy on our side, so we cannot bring it back. Restore purchases will return the starter pack and ad-free bonuses.

A save restored from a full iPhone backup (iCloud or computer) may bring your progress back with it.

Yes: Settings → Reset progress. This cannot be undone. Restorable purchases can be restored again afterwards.

The bonus is given when the video finishes. If it was closed early or failed to load, nothing is lost and you can try again (bonus ads are limited per day). If you are sure the video finished, email us with your install ID and the time.

Ads: in the app, Settings → Privacy choices (where available in your region). Tracking: iOS Settings → Privacy & Security → Tracking. Gameplay statistics: the Share anonymous gameplay stats switch in the app's Settings.

US players: keeping tracking off is how you opt out of the "sharing" of your data for targeted ads. See the privacy policy.

Gameplay statistics tied to a random install ID (not your name, email or advertising ID), a check for game updates with Expo when the app starts, and, for ads, what Google AdMob collects according to your choices. The full details are in the privacy policy.

1. Open Settings in the app and tap your install ID (at the bottom) to copy it.
2. Email Anastase@studio-powerup.com with the subject "Data deletion request" and your install ID. We delete the analytics linked to that ID and confirm by email, within one month at most.
3. Uninstall the app. This removes your save, your install ID and your choices from the device.

Do step 1 before uninstalling: without the install ID we cannot find your data, because we do not know who you are. You can also switch off gameplay statistics at any time with Settings → Share anonymous gameplay stats. For data held by Google for ads, see Google's My Ad Center.

Notifications are optional, at most 2 a day and never between 22:00 and 09:00. Turn them off in iOS Settings → Notifications → Boop the Blob.